Refund policy

Last updated: 26 September 2026

We do everything we can to make sure your quality product arrives intact and on time. If something goes wrong, we will sort it out fairly and without delay.

Returns within 14 days

You can return goods without giving any reason within 14 days of receipt. Write to us at ahoj@zurnal.sk with your order number or fill in the withdrawal form. Pack the goods securely, ideally in the original packaging, and send them to: Žurnál, Krivá 53, 027 55 Krivá. You bear the cost of returning the goods; the return method can be agreed individually. We will refund your money within 14 days of the goods reaching us.

Something arrived wrong?

If you received an incorrect, missing or damaged product, let us know as soon as possible at ahoj@zurnal.sk. Include your order number, a short description and ideally a photo. We will replace the goods, send the missing items or refund your money, all at our expense.

Ordered something else by mistake?

Write to us as soon as possible. If the parcel has not been dispatched yet, we will amend the order. If it is already on its way, we will arrange an exchange.

Complaints (24-month warranty)

All products come with a 24-month warranty. If a product breaks during normal use, write to us. We will send you confirmation of your complaint by email and resolve it within 30 days at the latest by repair, replacement or refund.

Contact

For anything related to returns, exchanges or complaints, write to us at ahoj@zurnal.sk. We will get back to you as soon as possible.