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Terms of service

Last updated: 26 September 2026

These terms and conditions govern purchases in the online shop www.zurnal.sk and its language versions www.zurnaly.cz and www.zurnal.com, operated by Žurnál s. r. o. We want them to be fair and easy to understand. If you have any questions, write to us at ahoj@zurnal.sk.

1. Who we are

Žurnál s. r. o., Račianska 1575/78, 831 02 Bratislava, Slovak Republic
Company ID (IČO): 51178401 · Tax ID (DIČ): 2120630952 · VAT ID (IČ DPH): SK2120630952
Registered in the Commercial Register of the Bratislava III District Court, Section Sro, Insert No. 123653/B
Email: ahoj@zurnal.sk

Warehouse and returns address: Krivá 53, 027 55 Krivá, +421 951 663 607

Supervisory authority: Slovak Trade Inspection (SOI), SOI Inspectorate for the Bratislava Region, Bajkalská 21/A, 827 99 Bratislava

2. Order and purchase contract

You can order as a guest or with your own account. Prices are final and include VAT. Before submitting your order, you will check all the details once more. The purchase contract is concluded at the moment you receive the order confirmation email.

For pre-order products, the expected delivery date is stated directly on the product. If the date changes, we will let you know by email.

You can find out how we process your personal data in our Privacy Policy.

3. Payment

  • By card (Visa, Mastercard, Apple Pay, Google Pay) via the secure Stripe payment gateway
  • By bank transfer (we will send you the payment details by email)

We will send you the invoice by email.

4. Delivery

We usually dispatch goods within 24 working hours of receiving the order; pre-orders are dispatched according to the date stated on the product. You will see the shipping options and cost in the basket before payment. Shipping is free on orders over €100. We do not offer personal collection. You can find details in Shipping and Payment.

5. Withdrawal from the contract

You may withdraw from the contract without giving any reason within 14 days of receiving the goods. Simply write to us at ahoj@zurnal.sk or fill in the withdrawal form. Send the goods back to the warehouse address within 14 days of withdrawing.

We will refund the money, including the original shipping cost (for the cheapest delivery option offered), within 14 days of receiving your withdrawal, but not before the goods reach us or you provide proof that you have sent them. You bear the cost of returning the goods. If the goods have been used beyond what is necessary to try them out in the usual way, we may claim compensation for the reduction in their value.

6. Warranty and complaints

The goods come with a 24-month warranty period from receipt. You can make a complaint by email at ahoj@zurnal.sk (order number, short description and a photo). We will send you confirmation of your complaint by email and resolve it within 30 days at the latest. You can find more in Complaints and Returns.

7. Alternative dispute resolution

If you are not satisfied with how we handled your complaint, or you believe we have violated your rights, contact us with a request for redress. If we reject it or do not respond within 30 days, you can submit a proposal for alternative dispute resolution to an ADR body, for example the Slovak Trade Inspection (Prievozská 32, 827 99 Bratislava, www.soi.sk), or another body on the list kept by the Ministry of Economy of the Slovak Republic.

8. Final provisions

Matters not governed by these terms and conditions are governed by the Civil Code and consumer protection legislation. These terms and conditions apply from the date of publication. You can always find the current version at zurnal.sk.